Bird Lens Support
Need help with Bird Lens? Use this page to contact support, report safety concerns, ask privacy questions, or find the right policy page. You can also reach support from inside the app by opening Settings - Support.
Contact Support
Email us with your app version, device model, platform, and a short description of the issue. If you are reporting a safety concern, include only the information needed to help us understand and review the report. We typically respond within 24-48 hours during business days.
- Email: hello@birdlens.app
- In-app route: Settings - Support
- Company: Moruk, LLC, 1908 Thomes Ave STE 12470, Cheyenne, WY 82001, United States
- Phone: +1 (888) 432-2048
Report a Child Safety Concern
If your concern involves child sexual abuse and exploitation (CSAE), child sexual abuse material (CSAM), grooming, sextortion, trafficking, or another child safety issue, contact us immediately. Child safety reports are reviewed as a priority.
- Child safety contact: hello@birdlens.app
- In-app route: Settings - Support
- Published standards: birdlens.app/child-safety-standards
What We Can Help With
- Photo or sound identification issues
- Species suggestion feedback
- Privacy and data requests
- Billing, app, or website problems
Common Questions
Uploads fail or never finish
Check your connection, update Bird Lens, restart the app, and try a smaller JPG, PNG, WebP, HEIC, or HEIF file. Avoid screenshots with very small dimensions or files that another app cannot open. If it still fails, send your app version, device model, platform, and the upload type you tried.
Ad consent or App Tracking Transparency questions
On iOS, you can manage App Tracking Transparency in Settings - Privacy & Security - Tracking. On iOS and Android, you can also manage ad personalization in your device or app-store settings. Website cookie choices can be changed from Cookie Settings in the footer.
Delete my data
Send a request from the email address connected to your support or app activity, include your platform, and use the subject "Data Deletion Request". You can email hello@birdlens.app. You do not need a Bird Lens account to request deletion of support records or identifiable uploaded content we can locate.
Before You Send Screenshots
Please avoid sending unnecessary private information. Crop or redact names, handles, phone numbers, addresses, payment details, and unrelated content when possible. Never upload illegal or exploitative material.
Helpful Links
Business Hours
Monday - Friday: 9:00 AM - 5:00 PM (UTC)
We typically respond within 24-48 hours during business days. Child safety concerns may be reviewed outside normal business hours when needed.
App Version & Device Details
When contacting support, please include your app version from Settings, your device model, your platform, and the steps that led to the issue.
Thank you for choosing Bird Lens. We're here to help with bird identification and product support.